Return and Exchange Policy

Last updated: September 19, 2025

Thank you for shopping at vato-mall. We are committed to providing high-quality products and services. Occasionally, if you are not satisfied with the product you received, please refer to the following Return and Exchange Policy.

1. Scope

This policy applies to all food products purchased through vato-mall.

2. Return and Exchange Requirements

Products must be in their original packaging and unopened.
Products must be returned or exchanged within 14 days of delivery.
Products may be returned or exchanged due to quality issues, damage, or non-conformity with the order.

3. Return and Exchange Process

Please contact our customer service team at service@mail.vato-mall.com, stating the reason for your return or exchange, and attaching relevant documentation, such as photos.

Once customer service has confirmed your request, we will provide detailed return and exchange instructions, including the return address and instructions.

4. Costs

Shipping costs for returns or exchanges due to quality issues or incorrect shipments will be borne by us. If you request a return for personal reasons (such as a change of mind), shipping costs are the customer's responsibility.

5. Refund Processing

We will process your refund within 7 business days after receiving and inspecting the returned item. Refunds will be issued via the original payment method.

6. Damage or Loss

If your package is damaged or lost during shipping, please contact us immediately to arrange a replacement or refund.

7. Special Terms

We reserve the right to take action against any abuse of our return and exchange policy.

8. Contact Us

If you have any questions or concerns regarding returns or exchanges, please contact us via the following:
Tel: +86 19292797643
Email: service@mail.vato-mall.com
Thank you for understanding our policy. We look forward to providing you with a pleasant shopping experience!