Logistics Policy

Last updated: September 19, 2025
Welcome to vato-mall. We are committed to providing our customers with fast and reliable shipping services. Please read the following shipping policy carefully before using our services.

1. Shipping Methods

We provide shipping services to customers within the United States through international couriers and local delivery partners.

2. Processing Time

Once your order is confirmed, we will process and ship your order within 1-2 business days. Please note that this processing time does not include weekends or public holidays.

3. Estimated Delivery Time

Standard Express: Orders are typically delivered within 12-15 business days of shipment.

4. Shipping Costs

All products within the contiguous 48 states offer free shipping. (Excludes: Alaska/Hawaii, U.S. protectorates, APO/FPO, and PO Boxes, where standard shipping costs are included in the item price.)

5. Order Tracking

After shipment, you will receive an email with the order tracking number and a link to track the status of your package in real time.

6. International Shipping

For international orders, we are responsible for the safe delivery of your package to the destination country. Please note that customs duties, import taxes, and other related fees are the responsibility of the recipient, depending on the regulations of the country.

7. Incorrect or Invalid Address

Please ensure that you provide accurate shipping address information. If a delivery failure occurs due to an incorrect address, we will contact you to resolve the issue. Any re-delivery costs incurred due to an incorrect address will be borne by the customer.

8. Damaged or Lost Package

If your package is damaged or lost during shipping, please contact us immediately. We will assist you in filing a claim or arranging for re-delivery.

9. Contact Us

For any questions or issues regarding shipping, please contact us at the following:
Tel: +86 19292797643
Email: service@mail.vato-mall.com
Thank you for shopping with vato-mall. We look forward to providing you with excellent service and products!