Payment Policy

Last updated: September 19, 2025
Welcome to vato-mall. We are committed to providing our customers with a convenient and secure payment experience. Please carefully read the following payment policy before using our services.

1. Payment Methods

We accept the following payment methods:

Credit and debit cards: Visa, MasterCard, American Express, and

Online payment platforms: PayPal, Klarna, etc. (Specifics subject to change).

2. Currency and Exchange Rates

We primarily settle all transactions in US dollars. If you pay in other currencies, the relevant bank or payment institution will convert the currency based on the prevailing exchange rate, which may incur additional fees.

3. Order Processing

After you submit your order, we will verify your payment information and begin processing your order once payment is confirmed. Orders are typically processed within 1-2 business days.

4. Security

The security of your payment information is extremely important to us. We use advanced encryption technology to ensure the security of all transactions. Please feel free to shop on our website.

5. Delayed or Failed Payments

If your payment fails or is delayed, our customer service team will contact you as soon as possible to help resolve any issues. To avoid order processing delays, please ensure your payment information is accurate.

6. Error Correction

If you discover any errors during the payment process, please contact us immediately. We will assist you in verifying and correcting the issue.

7. Refunds

For items eligible for our return policy, we will issue a refund after we confirm receipt of the returned item. Refunds will be issued through the original payment method, and processing time may vary depending on the payment platform.

8. Contact Us

For any payment questions or issues, please contact us at the following:
Tel: +86 19292797643
Email: service@mail.vato-mall.com
Thank you for shopping with vato-mall. We look forward to providing you with excellent service and products!