Frequently Asked Questions (FAQ)

Last updated: September 19, 2025

Welcome to vato-mall! We want to provide a pleasant shopping experience. If you have any questions, here are some frequently asked questions and their answers. If you need further assistance, please feel free to contact us.

1. What are vato-mall's main products?

We specialize in providing high-quality food products, including specialty condiments, snacks, and healthy foods, to customers in the United States.

2. How do I place an order?

You can browse and select products through our online store, then complete your purchase through the checkout page on our website. We accept a variety of payment methods to facilitate your shopping experience.

3. What payment methods do you offer?

We accept credit cards, debit cards, and other online payment methods specified by us. For special requests, please contact our customer service team.

4. How long does it take to process an order?

We typically process and ship orders within 1-2 business days of receiving them. Please note that shipping times may vary depending on the destination.

5. How much does shipping cost?

Free shipping is available on all products within the contiguous 48 states of the United States. (Excludes: Alaska/Hawaii, U.S. protectorates, APO/FPO, and PO Boxes, for which standard shipping charges are included in the price.)

6. When will my order arrive?

The estimated delivery time depends on your specific location and the shipping method selected. Generally, orders within the United States arrive within 12-15 business days of shipment.

7. How can I track my order?

After shipment, you will receive an email with the order tracking number and a link to track the status of your package in real time.

8. What if there is a problem with the item I received?

If the item you received is defective or not as ordered, please contact us at service@mail.vato-mall.com within 14 days of receipt and attach any relevant receipts so we can process a return or exchange.

9. Do you offer a refund policy?

We offer a refund policy. For eligible returns, we will process a refund upon confirmation of receipt of the returned item.

10. How can I ensure the security of the information I provide?

We take user privacy and information security very seriously. All payment and personal information is protected by encryption technology. Please refer to our Privacy Policy for details.

11. How can I contact customer service?

For assistance, please call +86 19292797643 or email service@mail.vato-mall.com. Our customer service team will respond as soon as possible.
Thank you for choosing vato-mall! If you have any further questions or suggestions, please contact us.